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Shipping & Returns

Shipping Costs

GERMANY
Standard (2-5 days): € 3.50

EUROPEAN UNION
Standard (5-7 days): € 11.90

NON EU
Standard (up to 14 days): € 21,90

We ship to most countries with DHL.

Return Policy

To return an article you can either use the contact form or write us an e-mail to info@keestberlin.com.

  • All items must be returned in their original condition, without having been worn or used and with tags still attached. Items can be returned within 14 days of receipt for refund or exchange.
  • The refund is always credited to the payment method with which the original purchase was made. PayPal refunds may take up to thirty days and are subject to PayPal refund regulations.
  • Damaged or defective articles cannot be returned. We can only allow the return of defective items if the articles was already damaged upon receipt.
  • Customised items cannot be returned.
  • The standard return policy also applies for all sale articles.
  • All customers are expected to bear the costs when returning an item. Please make sure to secure your delivery as we will not bear the costs of missing or lost packages.

Before removing any tags or using the article we strongly advise all customers to check the items upon receipt and notify us immediately via e-mail in case of any damage.

For more information on returns, please see our terms & conditions.

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