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FAQs

What countries do we deliver to?

Wordwide shipping available. All countries and shipping costs will be available upon checkout.

When can I expect my delivery?

Depending on the country we have to ship to delivery dates can differ. You can expect 2-5 working days within Germany, 5-7 working days within the EU and delivery to Non EU might take up to 2 weeks. However after you placed your order you will get a notification and DHL tracking number. By clicking on the link in the mail you can track your order.

The product I'd like to purchase is sold out. When will it be available again?

We are constantly trying to keep our stocklevel up to date. Despite all efforts it can happen that we have a shortage of certain color style combinations. As we usually get reorders on a biweekly basis you shouldn't have to wait longer than this.

How can I return an article?

Please write us an e-mail to info@keestberlin.com with all order details or use our contact formular. We'll get back to you with all necessary steps.

How long does it take to refund returned articles?

When you send back goods it may take up to 14 days (depending on your country) until an item reaches our warehouse and is booked in our systems.
As soon as the parcels arrives at our warehouse we will notify you via mail and arrange the refund. Refunds will be issued via original payment method within two weeks of our receipt of the item(s). PayPal refunds may take up to thirty days and are subject to PayPal refund regulations.

I can't login anymore. What am I supposed to do?

When you forgot your password please use the link "reset passowrd". In case this doesn't help write us an e-mail to info@keestberlin.com. We're here to help!

I'm trying to reach your website but there appears to be a problem. Can you help?

First please check if you have the latest browser version. If this doesn't help please delete your cookies. In the worst case scenario shoot us an e-mail to info@keestberlin.com.

How can I reach your customer care?

You can reach us at info@keestberlin.com. Alternativley you can use our contact formular. We help as soon as

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